Delivery

Free standard Delivery in the BENELUX and France for all orders above 250 €

In all other European Countries free stand delivery for all orders above 350 €

In countries outside EUROPE standard free delivery for all orders above 500 €

Discreetly order your lingerie on our online store www.scenediscrete.com
Every order we send goes out in discreet packaging with no external sign.
As soon as you place an order, we start preparing your package.

Orders placed before 3pm will be sent out the same day. Orders placed over weekends will be processed on Monday (with the exception of public bank holidays). Our delivery partners are BPOST, DHL and DPD. We deliver to your home, anywhere in Europe, or in one of the 1250 BPOST Service Points in Belgium. Whatever the shipping method chosen, we will provide you as soon as possible with a link allowing you to follow the delivery of your package online.

  • Deliveries are made to the address indicated in your customer account (online orders). This address must be in the agreed geographical area.
  • Indicated delivery time does not include Sundays and/or holidays. The time is calculated from the day of the order (working day).
  • The prices include: the transportation, the packaging and the handling costs.
  • All shipments are done with a tracking number and a signature is requested at reception of the package.
  • For international orders, customer is responsible for import duties and taxes incurred on any order additional to shipping charges

You can also pick up your order directly at Scène Discrète head office, 31d Rue Reine Astrid – 1473 Glabais in Belgium.

Withdrawal can be done in the week depending on the availability of the person in charge. It’s up to you to choose the delivery method that suits you best!

Scène Discrète customer service answers your requests
by phone +32 483 392 777 and
by email at [email protected]
Phone : +32483392777

from Monday to Friday from 10am to 6pm.

Bpost Service Points delivery or standard delivery

Standard delivery or delivery in Bpost Service Points in the BENELUX is free for any order equal to or greater than 250€. Your order is shipped directly to the Bpost Service Points or with the package distributor of your choice.
Delivery time is 2 to 3 working days.

Home delivery

BENELUX and France: Delivery is offered for any order equal or greater than 250€.

In all other European Countries free stand delivery for all orders above 350 €

In countries outside EUROPE standard free delivery for all orders above 500 €

Germany, England, Spain, Italy, Switzerland, Austria, Denmark, Finland, Greece, Ireland, Norway, Portugal, Sweden, Czech Republic, Hungary, Poland
The delivery time is between 3 to 5 working days.

Your country is not on the list? Contact Us, we will find a solution together!

Returns

If the product does not suit you, please contact us within 24 hours of receiving your order. The product you wish to return must be returned within 14 working days. We cover the return cost for France and Belgium.

We will refund the value of the item upon receipt of the package, provided that the following conditions are met: the item must be returned in its original condition, not been worn, with its label and be accompanied by the return form we sent you via e-mail. Failure to do so will prevent us from processing any refunds or exchanges. All items must be returned in their original condition and packaging. Items that have tags or other protective strips removed will not be refunded.

Exchanges

We do not offer standard exchange. For a new size, another model or another colour, make a return and reorder on the e-shop.

How to return a package?

Email us at [email protected], we will send you the necessary documents for the return. return costs are covered for Belgium and France. For other countries, return costs are the responsibility of the buyer. If you need further information, please contact us !

Any returned package, complying with the above requirements, must be sent to following address:

Scène Discrète
Rue Reine Astrid 31D
1473 Glabais (Belgique)